Why won’t the DMV website doesn’t allow cut and paste? Roadshow

Q: May you wield your power over the DMV for these extremely aggravating issues.

First, when you do anything on the DMV website, pasting is disabled. Today, I tried to pay my registration fees using my bank account. Since I have my bank account details stored in a document, I usually just cut and paste it.

Nooooo, not with the DMV. They force me to hand type the information (and thus, potentially, to make mistakes). The same happens when you apply for a REAL ID. I was helping my wife with her REAL ID application, but the DMV likes to make people’s lives difficult, so they made it impossible to cut and paste information (in this case, a passport number, twice).

Also, prior to even being able to apply for a REAL ID, we had to create an account using id.me for my wife. The DMV, in all their wisdom, decided that the last name field for new user accounts cannot contain spaces. Well, guess what, my wife’s last name contains a space. Thus, the DMV forces us to use the wrong last name on an application for a REAL ID. Again, this is something that they purposefully coded into the application. It does not happen by accident.

Sabri Berisha

A: The DMV website does not allow the copy/paste function for customers’ security and protection. Processing transactions on the DMV website requires Personal Identifiable Information (PII), which necessitates protection from instances when a customer uses a public computer to complete DMV transactions.

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